Website Live Chat
Chat with website visitors in real time directly from the dashboard.
Features
Everything You Need to Turn Website Visitors Into Customers
Website Chatbot combines website live chat, personal WhatsApp conversations, AI-powered automation, lead capture and follow-up tools in one simple platform.
Website Visitor→
Chat→
WhatsApp / AI→
Lead→
Follow-up
Overview
Seven modules, one platform.
Everything from the first visitor message to the final follow-up.
Personal WhatsApp Chat
Receive website visitor messages and reply directly from your personal WhatsApp number.
AI Chatbot
Automatically answer website visitor questions using AI.
Lead & Contact Capture
Capture visitor name, mobile number and email and save them as contacts.
Contact Us Forms
Create customizable Contact Us forms and capture enquiries.
CRM & Follow-Up
Manage contacts, stages, notes and follow-up dates.
Widget & Business Customization
Customize colors, designs, positions, welcome messages, agent photo and business hours.
Website chat widget
Add the chatbot to any website.
Generate your widget code from the dashboard, copy it and paste it into your site.
- Add the chatbot to HTML websites
- Add the chatbot to JavaScript websites
- Add the chatbot to React websites
- Add the chatbot to WordPress websites
- Generate widget / embed code
- Copy and paste the generated code
- Enable or disable the chatbot from the dashboard
<script src="https://one.chatiq.live/widget.js"></script>
<script>
ChatIQ.init({ widgetId: 'WGT_XXXXXXXX' });
</script>
Hi! Please type your questions below.
Visitor lead capture
Every conversation can become a lead.
Before the chat starts, visitors share their name, mobile number and email address.
Visitor→
Enter Details→
Start Chat→
Contact Created
Name
Know who you are speaking to from the first message.
Mobile number
Continue the conversation on WhatsApp or by phone.
Email address
Keep a reachable contact for follow-up.
Website live chat
Real-time conversations from your dashboard.
- Real-time conversations
- Agent replies from the dashboard
- Visitor name shown on every chat
- Conversation history
- Quick replies
- Attachments
- Close chat
- Download transcripts
Hi, do you deliver to Chennai?
Yes we do — delivery takes 2 days.
requirements.pdf
Thanks! I’ve shared the price list below.
/hello
/pricing
/hours
Quick replies
Create frequently used responses and send them with a shortcut.
- Create frequently used responses
- Use shortcuts
- Quickly send welcome messages
- Quickly send commonly requested information
- Reduce repetitive typing
File & attachment sharing
Visitors and agents can exchange images, PDFs, documents and other supported attachments.
Visitor→
Attachment→
Agent
Agent→
Attachment→
Visitor
Personal WhatsApp
Chat With Your Website Visitors From Your Personal WhatsApp
No need to stay in front of your dashboard to respond to website leads.
- Receive website visitor messages on WhatsApp
- Reply directly from WhatsApp
- Continue conversations without keeping the dashboard open
- Receive instant notifications
- Stay connected while travelling or away from the computer
No WhatsApp Business API requirement
- Uses a personal WhatsApp number
- Does not require a separate WhatsApp Business API number in the demonstrated setup
- Does not require Meta verification in the demonstrated setup
AI chatbot
Let AI Talk to Your Website Visitors 24/7
Automatic replies handle common questions so no visitor waits for an answer.
Visitor→
AI Chatbot→
Automatic Response→
Conversation→
Lead
Automated conversations
- Automatic visitor responses
- Automated conversations
- No continuous human intervention required
- AI conversation handling
- Conversation summary / result
Custom AI prompt
- Create a custom prompt for each website
- Define AI behaviour
- Give website-specific instructions
- Save and enable the AI configuration
You are the assistant for Sri Traders.
Answer only about our products, delivery
and business hours. Ask for the visitor's
mobile number before closing the chat.
AI knowledge base
Teach your AI about your business by uploading a knowledge-base PDF.
- Product information
- Company information
- FAQs
- Documentation
- Service information
company-knowledge-base.pdf — uploaded
Connect your preferred AI provider
Use your own API key with the provider you already work with.
OpenAI / ChatGPT
Connect with your OpenAI API key.
Google Gemini
Connect with your Gemini API key.
Anthropic Claude
Connect with your Anthropic API key.
Groq
Connect with your Groq API key.
Website Visitor
Three ways to handle website conversations.
Every visitor message can be answered from the dashboard, from WhatsApp, or by AI.
Dashboard
Reply from Website Chatbot in real time while you are at your desk.
Reply from your personal WhatsApp while you are away from the computer.
AI
Let AI reply automatically, around the clock.
Contacts & mini CRM
Every chat becomes a contact you can follow up.
Contacts
- Automatically save contacts
- Store visitor details
- Access previous conversations
- Manage leads
- Use contacts for future communication
- Track customer interactions
Notes
- Add notes to contacts
- Record customer requirements
- Record sales / support information
- Keep context for future follow-up
Follow-up management
- Follow-up dates
- Today’s follow-ups
- Upcoming follow-ups
Ramana — Interested — Follow-up Tomorrow
Lead stages
Move contacts through the stages that match your workflow.
New Lead
Priya — website chat
Interested
Ramana — asked for pricing
Follow-up
Karthik — call tomorrow
Converted
Anitha — order placed
Conversation transcripts
- View previous conversations
- Download transcripts
- Review visitor conversations
- Review AI conversations
- AI conversations can include summaries / results
Lead filtering
- Filter contacts
- Find relevant leads
- Manage follow-ups more efficiently
Customization
Make the widget look like your brand.
Colors
Customize the chatbot colors.
Designs
Atom
Classic
Halo
Position
- Horizontal position
- Vertical position
- Left, right, center or corner
Agent photo
Upload or change the agent photo displayed inside the chatbot.
Welcome message
Create a customized greeting for website visitors.
Hi! Please type your questions below.
Business hours
Configure working hours, set different hours for different days and show an outside-business-hours message.
Mon – Fri9:00 – 18:00
Saturday10:00 – 14:00
SundayClosed
Contact Us forms
Capture enquiries even without a chat.
Form capabilities
- Create forms
- Capture visitor information
- Store form submissions
- Manage submissions as leads
- Enable or disable the form
Form designs
Classic / Card
Hero Banner
Illustrated
Colors are customizable on every design.
Form submissions
- Store Contact Us submissions
- View visitor information
- Manage submissions as leads / contacts
- Use submissions for follow-up
Enable / disable controls
- Enable or disable the Website Chatbot
- Enable or disable the Contact Us form
- Enable or disable the AI chatbot
Webhooks & external integration
- Configure webhooks
- Connect information to an external CRM or supported system
- Useful for businesses with existing workflows
Announcements & updates
- Product announcements
- Version updates
- Important platform updates
Central dashboard
Everything managed from one place.
Widgets
Live Chat
Contacts
Form Submissions
AI Chatbot
AI Providers
Settings
Business Hours
Plans
Help
Announcements
Subscription & plan management
- Monthly plans
- Yearly plans
- Current plan
- Upgrade option
- Payment gateway flow
Help & support
Product help inside the dashboard, plus email support at info@websitechatbot.in.
Don’t Let Your Website Visitors Leave Without a Conversation
Capture visitors, connect through WhatsApp, automate conversations with AI and follow up with every lead.